Requires high school diploma and three years experience in a clerical, accounting or customer service setting including a minimum of six months work experience in CPT-4 and ICD-9 coding.

SKILLS REQUIRED: ICD-9/CPT CODING

• BILLINGS/ COLLECTIONS - TEAM B
  • Full-time, Days, 40hrs/week
    Claims Coding Specialist responsibilities are to ensure accurate and timely insurance claims payment. The CCS conducts post payment review on claim denials, including followup with payers to appeal denials or underpayments; collaborateswith Clinical Departments to address changes in regulations, reimbursement rules, claims documentation requirements, inappropriate filing or documentation patterns; reviews manual claims, determining documentation and information necessary to meet third party requirements and filing the claim for processing. The CCS has monthly meetings with coders, analyst, clinic staff and financial counselors to ensure maximum reimbursement from all payors. The primary focus of thisposition is to process claims for the department of OBGYN.
    SKILLS ALSO REQUIRED: ACCOUNTS RECEIVABLE, BILLING/COLLECTIONS, COMPUTER KNOWLEDGE, INSURANCE EXPERIENCE, MEDICAL TERMINOLOGY, MEDICARE/MEDICAID, OB/GYN
    
  
  
• BILLINGS/COLLECTIONS - TEAM E
  • Full-time, Days, 40hrs/week
    Researches and determines if carrier denial of claim is valid and if not, abstracts information from medical records to support appeal of carrier denials. Makes changes to original coding of charges in accordance with ICD-9 and CPT codes. Evaluates accounts, billing, payments, coding, and posting of accurate charges for a highly specialized and complex medical service such as transplant. Researches and resolves denied claims with carrier and patients
    
  
  

Requires graduation from a state accredited Medical Assistant program.

• SOM AMB CARE-FPC-OTHER-F
  • Full-time, Days, 40hrs/week
    Must be licensed to practice in the state of NC. Full-time days with occaisional week-end or holidays. The successful applicant will be detail-oriented, able to work independently as well as part of a team, patient-centered and highly motivated. Strong customer service skills are essential. Duties will include rooming patients, taking vital signs, assisting physicians with procedures, educating patients about their care, stocking exam rooms, ordering supplies, and preparing various reports. Requires ability to multi-task and be flexible in scheduled assignments.
    SKILLS ALSO REQUIRED: ANATOMY, CPR, CUSTOMER SERVICE, DIRECT PATIENT CARE, EKG, MEDICAL KNOWLEDGE (GENERAL), MEDICAL TERMINOLOGY
    
  
  
• SV DERMATOLOGY CLINICAL SITE
  • Full-time, Days, 40hrs/week
    This position is located in the Dermatology Skin Center at Southern Village. Parking is available at no cost. The successful candidate will be detail oriented, able to work independently, patient centered and highly motivated. Strong customer service skills are essential. Duties will include phlebotomy, rooming patients, assisting physicians with procedures and biopsies, applying wound dressings, restocking exam rooms, answering nurse phone line and assisting nurses with supply orders and reports.
    SKILLS ALSO REQUIRED: ADULT/PEDS, OUTPATIENT EXPERIENCE, PATIENT SERVICES, PHLEBOTOMY, SURGICAL, VITAL SIGNS, WOUND CARE
    
  
  

Requires high school diploma and one year of clerical experience or an equivalent combination of education, training and experience.

SKILLS REQUIRED: CUSTOMER SERVICE, INSURANCE EXPERIENCE, MS OUTLOOK, KEYBOARDING, ANSWERING MULTI-LINES, DATA ENTRY, MS EXCEL, SCHEDULING APPOINTMENTS, MEDICAL TERMINOLOGY

• IMAGING SUPPORT SERVICES
  • Full-time, Days, , 40hrs/week, 8:00am-5:00pm
    Performs a variety of clinical and administrative support functions for the Imaging Support Services department that includes scheduling of all Radiological appointments in the GE Registration and Scheduling system, verification and addition of patient insurance and registration information, answering multiple phone lines, and other duties as assigned in the Imaging Support area. This position requires exceptional customer service and communication skills that will enable effective problem solving. Accuracy and attention to detail are necessary, and a strong teamwork attitude is desired. The successful candidate will be self-motivated and have initiative to perform outstanding daily job functions.
    
  
  

Requires high school diploma and two years of clerical experience, or an equivalent combination of education, training and experience.

• CARDIAC CATHETERIZATION
  • Full-time, Days, 40hrs/week
    Requires high school diploma, 1 year clerical experience, computer skills including MS Word, Customer service skills, type 50WPM
    
  
  
• IMAGING SUPPORT SERVICES
  • (P) Full-time, Days, 40hrs/week
    INTERNAL APPLICANTS ONLY. Leadership role for Imaging Support Services. Position will provide leadership and mentoring for new employees as well as take on special projects as assigned. May include orientation and staff support. Hours primarily days but may vary dependent on departmental needs. Responsibilities are scheduling, answering multiple lines. Strong team player and self-starter needed. Strong organizational skills required.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, SCHEDULING APPOINTMENTS
    
  
  
• SOM ANESTHESIA - PRECARE CLINIC
  • Full-time, Days, 40hrs/week
    The Department of Anesthesiology is recruiting for a Medical Support Assistant II to join our Pre Care team. The position works alongside the Pre Care attending as well as Nurse Practitioners in order to facilitate work flow. The goal isto improve efficiency of time management and clinical care for the attending physician and Nurse Practitioners. Specific responsibilities include but are not limited to filling out forms for insurance, completing lab/x-ray requisitions and posting slips, assisting with posting operating room cases, obtaining medical records, and preparation of letters to patients and other providers. The Assistant will also participate in patient education and communication, resident education, communication to other clinics, phoning in prescriptions, and chaperoning during exams. A working knowledge of clinic operations, medical terminology, and CPT coding is a plus. Demonstrated initiative and excellent communications skills are critical. The successful candidate will have the ability to manage multiple tasks and work independently. To learn more about the Department of Anesthesiology and our programs, please visit our website at www.aims.unc.edu
    SKILLS ALSO REQUIRED: MS OUTLOOK, MEDICAL TERMINOLOGY, COMPUTER KNOWLEDGE, CUSTOMER SERVICE, DATA ENTRY, MEDICAL DOCUMENTATION, MEDICAL KNOWLEDGE (GENERAL)
    
  
  
• SOM RHEUMATOLOGY CLINIC
  • Full-time, Days, 40hrs/week
    This position's primary responsibility will be to supervise the check-in and check-out staff members in the Allergy Clinic. This position will also need to be able to back up the clinic clerical staff, as well as order office and medical supplies. Applicant must be able to multi-task and have good organizational skills. Strong data entry, excellent customer service and communication skills are required. Accuracy and attention to detail are a must for the chosen applicant.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, ICD-9/CPT CODING, MEDICAL TERMINOLOGY, CASH MANAGEMENT, CUSTOMER SERVICE, MS WORD, SMS, SUPERVISION, WRITTEN COMMUNICATION SKILLS
    
  
  

Requires high school diploma and three years of clerical experience, or an equivalent combination of education, training and experience.

SKILLS REQUIRED: DATA ENTRY, MS EXCEL, MEDICAL TERMINOLOGY

• ONCOLOGY SUPPORT SERVICES
  • Part-time, 20hrs/week
    20 hr day position working in data collection for the Bone Marrow Transplant Program. Obtains ongoing, lifetime follow-up information (from physicians, discharged patients and their families) to provide cancer incidence, treatment and outcome information in order to maintain CIBMTR/Transchart data registry as well as for quality improvement activities, administrative planning and marketing, support programs and research activities. A high school diploma and at least 3 years of work involving clerical, resigtry, research or a college degree in a science or healthcare curriculum is required. Basic knowledge of anatomy and physiology and medical terminology is essential. Computer skills including MS Access and MS Excel and orgainzational skills with excellent follow up and resolution are required.
    SKILLS ALSO REQUIRED: COMPUTER SYSTEMS, MS ACCESS, DATABASE MANAGEMENT
    
  
  

Requires high school diploma and three years of clerical experience, or an equivalent combination of education, training and experience.

SKILLS REQUIRED: DATA ENTRY, MS EXCEL, MEDICAL TERMINOLOGY

• SOM PSYCHIATRY AC-OTHER
  • Full-time, Days, 40hrs/week
    The Department of Psychiatry has a new practice located at the Rex Medical Plaza in Raleigh. The selected candidate will staff the clinic front desk and provide administrative support for Psychiatry providers seeing patients at this location. Position requirements include, but not limited to: Schedule patient visits, collecting and posting cash and physician charge entry, acquire accurate demographic information, and register patients, maintain filing systems, schedule/coordinate meetings, collect and compile budgetary data, answer multiple phone lines, collect and distribute mail, maintain and order supplies for practice, computer skills to include Microsoft Excel and Word, GE, WebCIS, A2K, demonstrated ability to work independently, be punctual, detail-oriented, impeccable organizational skills, outstanding customer service skills, demonstrated excellence in oral and written communication, work flexible hours to accommodate patient and provider schedules, professional appearance and presentation, respectful, courteous and accommodating, ability to follow through on assignments, problems or projects to completion/resolution.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, ICD-9/CPT CODING, KEYBOARDING, MS WORD, SCHEDULING APPOINTMENTS
    
  
  

Requires high school diploma and one year of clerical experience or an equivalent combination of education, training and experience.

SKILLS REQUIRED: CUSTOMER SERVICE, MS OUTLOOK, MS POWERPOINT, ANSWERING MULTI-LINES, MS EXCEL, MS WORD

• SERVICE RESPONSE CENTER

  Service Response Center Representative: The SRC (Service Response Center) is a "One Call Does it All" Department. The primary responsibility of the Service Response Center Representative is to take incoming calls for multiple departments, while providing outstanding customer service at all times. The ability to work with tracking technologies to ensure productivity for the departments that we service is essential. Representatives have access to multiple software screens and need to be flexible and excellent at multitasking. Additional responsibilities include documenting and reporting on productivity and requests made for and by the Departments serviced. Applicants who are bi-lingual in English and Spanish are encouraged to apply. Scheduled hours TBD

  • Part-time, Evenings, , 10hrs/week
    Applicants must be available to work Wednesday and Friday evenings from 6:00 p.m. to 11:30 p.m.
    
  • Full-time, 40hrs/week
    Applicants must be available to work a Wednesday throught Sunday schedule; providing coverage every weekend and rotating holiday coverage.
    SKILLS ALSO REQUIRED: MS ACCESS
    
  
  

Requires high school diploma and two years of clerical experience, or an equivalent combination of education, training and experience.

• BILLINGS/COLLECTIONS - TEAM D
  • Full-time, Days, 40hrs/week
    Applicant will assist Billing and Collection Team Managers with preparation of reports, management of schedules, HR duties, and interfacing with other Managers via phone, email, and in person. Candidate must be able to work independently, have excellent time management, organizational and customer service skills. Strong Microsoft Office skills are essential. Specific duties include, but are not limited to: compiling, formatting and typing a variety of reports using office support software packages, preparing and processing business forms, answering and directing telephone calls and visitors, and maintaining schedules for supervisors. Additionally, the applicant will research, analyze, and compile data from multiple sources, monitor and manage time and attendance, HR forms and files, and other general office duties.
    
  
  

Requires high school diploma and two years of clerical experience, or an equivalent combination of education, training and experience.

• BILLINGS/COLLECTIONS - TEAM C
  • Full-time, Days, 40hrs/week
    This position supports three Assistant Directors and their respective teams. Duties will include, but are not limited to, organizing and maintaining calendars, scheduling meetings, developing MS Word documents and Excel spreadsheets, ordering and managing supplies, assisting patients occasionally when they call or visit the P&A administrative office, and assisting with various other clerical duties of the administrative office as needed.
    SKILLS ALSO REQUIRED: MS POWERPOINT, SCHEDULING APPOINTMENTS, CUSTOMER SERVICE
    
  
  

Requires high school diploma and three years of clerical experience, or an equivalent combination of education, training and experience.

SKILLS REQUIRED: JCAHO, ANALYTICAL SKILLS, MS OUTLOOK, COMPUTER KNOWLEDGE, ANSWERING MULTI-LINES, DATA ENTRY, PHYSICIAN CREDENTIALING, MS EXCEL, MS WORD

• LEGAL DEPARTMENT
  • Full-time, Days, 40hrs/week
    CREDENTIALING SPECIALIST. Position reports to the Director of Medical Staff Services. Primary responsibilities include: (1) coordination and processing of applications for appointment/reappointment of UNC Hospitals Medical Staff; (2) verbal/written communication with a wide variety of internal and external customers; (3)data entry of Medical Staff records into database used to feed other hospital systems, generate reports/letters; (4)assist with onsite audits of practitioner credentials files by managed care organizations and other accreditation or regulatory agencies.The successful applicant will have experience in a hospital or managed care setting. Must have excellent organizational skills; strong analytical and problem-solving skills; must be detail-oriented; must be a team player, as well as the ability to work independently; ability to multi-task with frequent interruptions and/or changing priorities yet still meet deadlines; excellent verbal/written communication skills; excellent computer skills, including accurate data entry skills.
    
  
  

Requires high school diploma and three years of clerical or related customer service experience or an equivalent combination of education, training and experience. Two years of experience performing nursing assistant duties in a hospital, medical clinic, or physician's office may be substituted for the clerical or customer service experience.

• ANESTHESIA PAIN/SPINE CENTER
  • (P) Full-time, Days, , 40hrs/week
    The Spine and Pain Center is a fast paced multidisciplinary outpatient clinic. Patient Business Associate responsibilities include answering multiple phone lines, performing registration, patient check-in, check-out, cash collections and entering laboratory and radiology orders. Additional responsibilities include collecting and verifying patient demographic and insurance information. Applicants with prior work experience involving insurance verification and cash collections are encouraged to apply. The successful applicant will have excellent customer service and communication skills, the ability to multi-task, will be detail oriented and a strong team player. Full time, days, 40hours per week. Hours are usually 8:00 am to 4:30 pm Monday through Friday. However applicants must have the flexibility to work an alternative schedule if needed based on business conditions. INTERNAL APPLICANTS ONLY.
    SKILLS ALSO REQUIRED: CASH HANDLING, ANSWERING MULTI-LINES, SCHEDULING APPOINTMENTS, ANALYTICAL SKILLS, COMPUTER KNOWLEDGE, MEDICAL KNOWLEDGE (GENERAL), MEDICAL TERMINOLOGY, OUTPATIENT EXPERIENCE
    
  
  
• CHILDREN'S SPECIALITY CLINIC
  • Full-time, Days, 40hrs/week
    Responsibilities include answering multiple phone lines in the phone room and performing registration functions for new patients. Cash collections experience is necessary as the position accepts payment for services rendered. Strong data entry, excellent customer service and communication skills are required. The ability to problem solve and diffuse stressful situations involving patients and their parents is essential. The successful applicant must be able to multi-task. Each employee must demonstrate the ability to work in a team environment. Accuracy and attention to detail are a must for the chosen applicant. Applicant must consistently apply clinic reference guidelines to daily job functions. The applicant must adhere to the standards of all UNC Healthcare Policies.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CASH HANDLING, CUSTOMER SERVICE, DATA ENTRY, DIRECT PATIENT/FAMILY INTERACTION, SCHEDULING APPOINTMENTS
    
  
  
• GASTROENTEROLOGY SPECIALTY CLINIC
  • Full-time, Days, 40hrs/week
    The primary responsibilities of this position include scheduling patient visits in the GI Medicine clinic, answering and directing calls that come to the clinic, entering data into the GE system which includes registering, collecting and verifying patient information. Successful candidate will also need to be able to check patients in and out, collect coinsurance, prior balances at each patient visit, handle patient payments and post charges, enter lab and radiology orders and handle referrals. The successful candidate will be detailed oriented and will be able to multi task.
    SKILLS ALSO REQUIRED: ANALYTICAL SKILLS, ANSWERING MULTI-LINES, CASH HANDLING, OUTPATIENT EXPERIENCE, SCHEDULING APPOINTMENTS
    
  
  
• HEART CENTER @ MEADOWMONT-HB
  • 40hrs/week
    Job responsibilities include registration of clinic patients as well as scheduling patients in the GE scheduling system. Also patient checkout with scheduling of ordered tests and receiving patient co-pays. Other job responsilibities are daily interactions with nursing staff, support staff and physicians. Also includes one day/week coverage in Outreach Clinic.
    
  
  
• IMAGING SUPPORT SERVICES

  The Patient Business Associate is the first point of contact within Radiology outpatient services and will perform daily tasks of registration, check-in/out, verifying patient information, including insurance and scheduling/re-scheduling of appointments in the GE system. Position will also direct calls that come into the clinic and address issues with technologists, nurses and physicians as needed regarding patient appointments. This position requires exceptional customer service and communication skills that will enable effective problem solving. Accuracy and attention to detail are necessary, and a strong teamwork attitude is desired. The successful candidate will be self-motivated and have initiative to perform outstanding daily job functions.

  • Full-time, Days, 40hrs/week
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    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CASH HANDLING, CUSTOMER SERVICE, INSURANCE EXPERIENCE, DATA ENTRY, KEYBOARDING, MS EXCEL, MEDICAL TERMINOLOGY, SCHEDULING APPOINTMENTS
    
  • Full-time, Days, 40hrs/week
    < <
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CASH HANDLING, CUSTOMER SERVICE, DATA ENTRY, INSURANCE EXPERIENCE, KEYBOARDING, MS EXCEL, MEDICAL TERMINOLOGY, SCHEDULING APPOINTMENTS
    
  • Full-time, Days, 40hrs/week
    < < <
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CASH HANDLING, CUSTOMER SERVICE, DATA ENTRY, INSURANCE EXPERIENCE, KEYBOARDING, MS EXCEL, MEDICAL TERMINOLOGY, SCHEDULING APPOINTMENTS
    
  
  

Requires high school diploma and three years of clerical or related customer service experience or an equivalent combination of education, training and experience. Two years of experience performing nursing assistant duties in a hospital, medical clinic, or physician's office may be substituted for the clerical or customer service experience.

• OB COE CLINIC-WOMENS HOSPITAL
  • Full-time, Days, , 40hrs/week
    The person is responsible for scheduling appointments, checking patients in and out of the clinic, and collecting payment for services rendered. This position requires at least two years of customer service/clerical work experience. Basic computer skills are essential as the position requires the ability to input and update registration information such as insurance, addresses, etc.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CASH HANDLING, COMPUTER KNOWLEDGE
    
  
  

Requires high school diploma and three years of clerical or related customer service experience or an equivalent combination of education, training and experience. Two years of experience performing nursing assistant duties in a hospital, medical clinic, or physician's office may be substituted for the clerical or customer service experience.

• ONCOLOGY SUPPORT SERVICES
  • Full-time, Days, , 40hrs/week
    Experience answering a multi-line phone system, data entry skills and a strong customer service orientation are required. Applicants with prior work experience involving insurance verification and cash collections are encourgaed to apply.
    SKILLS ALSO REQUIRED: CASH HANDLING, CUSTOMER SERVICE, INSURANCE EXPERIENCE, ANSWERING MULTI-LINES, SCHEDULING APPOINTMENTS, DATA ENTRY
    
  
  
• SOM AMB CARE ACC - MEDICINE
  • Full-time, Days, 40hrs/week
    The Patient Business Associate will be responsible for: scheduling, typing, registration, cash collection, answering and triaging multi-telephone lines, processing patients in and out of the clinic, and order entry. Organization and customer service skills are required.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CUSTOMER SERVICE, SCHEDULING APPOINTMENTS
    
  
  
• SOM AMB CARE-APCF-NEUROLOGY
  • Full-time, Days, 40hrs/week
    Responsibilities include answering multiple phone lines in the phone room and performing registration functions for new patients. Cash collections experience is necessary as the position accepts payment for services rendered. Strong data entry, excellent customer service and communication skills are required. The ability to problem solve and diffuse stressful situations involving patients and their parents is essential. The successful applicant must be able to multi-task. Must demonstrate the ability to work in a team environment. Accuracy and attention to detail are a must for the chosen applicant. Applicant must consistently apply clinic reference guidelines to daily job functions. The applicant must adhere to the standards of all UNC Health Care Policies.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CASH HANDLING
    
  • Full-time, Days, 40hrs/week
    Responsibilities include answering multiple phone lines in the phone room and performing registration functions for new patients. Cash collections experience is necessary as the position accepts payment for services rendered. Strong data entry, excellent customer service and communication skills are required. The ability to problem solve and diffuse stressful situations involving patients and their parents is essential. The successful applicant must be able to multi-task. Each employee must demonstrate the ability to work in a team environment. Accuracy and attention to detail are a must for the chosen applicant. Applicant must consistently apply clinic reference guidelines to daily job functions. The applicant must adhere to the standards of all UNC Healthcare Policies.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CASH HANDLING, COMPUTER SYSTEMS, SCHEDULING APPOINTMENTS, WORD PROCESSING
    
  
  
• SOM RHEUMATOLOGY CLINIC
  • Full-time, Days, 40hrs/week
    This position's primary responsibility will be to check in and out patients in the Allergy Clinic. This position will also be responsible for scheduling ancillary appointments, ordering labs and xrays using computer system, taking and transmitting messagesfor nurses and physicians via WebCis, collecting patients insurance and or payments. This position will work with GE Centricity Appointment Program.
    SKILLS ALSO REQUIRED: ANSWERING MULTI-LINES, CASH MANAGEMENT, CUSTOMER SERVICE, ICD-9/CPT CODING, MEDICAL TERMINOLOGY, MS WORD, SMS, WRITTEN COMMUNICATION SKILLS
    
  
  
• SV DERMATOLOGY CLINICAL SITE
  • Full-time, Days, , 40hrs/week
    This position is located in the UNC Dermatology Center at Southern Village. Major responsibilities: Direct clinical business operations, conduct training for front desk clinic personnel, assume an active role in the UNC Health Care Commitment to Caring and PAcE initiatives within the department, provide leadership and guidance to other clinic support staff and assist the Clinic Manager in all aspects of daily clinic operations. Strong organizational, excellent oral and written communications, problem-solving and prioritizing skills are required. The successful candidate will possess advanced abilities in MS Excel and MS Access for data management, analysis and process improvement responsibilities. Marketing and public relations experience preferred as this position will assist in developing and maintaining relationships with referring physicians/practices.
    SKILLS ALSO REQUIRED: BCLS, BILLING/COLLECTIONS, CASH HANDLING, COMPUTER KNOWLEDGE, CUSTOMER SERVICE, DATA ENTRY, INTERNET EXPLORER, MS EXCEL, MS OUTLOOK, MS WORD, MEDICAL KNOWLEDGE (GENERAL), SCHEDULING APPOINTMENTS, WINDOWS XP
    
  
  
• WOUND CARE CENTER
  • Full-time, Days, , 40hrs/week
    Opportunity is located in the Endovascular and Wound Care Clinic. Duties include: greeting patients in person and via phone, scheduling and rescheduling appointments, collecting payments from patients and general clerical duties.
    SKILLS ALSO REQUIRED: COMPUTER KNOWLEDGE, ANSWERING MULTI-LINES, CASH HANDLING, CUSTOMER SERVICE, SCHEDULING APPOINTMENTS
    
  
  

Requires high school diploma and three years experience in a clerical, accounting or customer service setting or an equivalent combination of education, training and experience.

SKILLS REQUIRED: CUSTOMER SERVICE, BILLING/COLLECTIONS, ANSWERING MULTI-LINES

• PATIENT ACCOUNTING
  • Full-time, Days, 40hrs/week
    The ideal candidate will be able to provide excellent customer service and communicate effectively by telephone and in person. The selected candidate will be able to perform proficiently in a high volume incoming call center with medicalbilling and collection knowledge. Previous experience in a medical or insurance call center is preferred. This position reports to the call center supervisor.
    
  
  

Requires high school diploma and three years experience in a clerical, accounting or customer service setting or an equivalent combination of education, training and experience.

• BILLINGS/ COLLECTIONS - TEAM B
  • Full-time, Days, 40hrs/week
    Financial Counselor-interviews clinic patients to establish payment plans, collects payments and resolves billing questions for provided services. Communicates billing policy and procedures and third party information to staff. Coordinates managed care referrals and obtains pre-certifications for surgeries specific to clinic.
    SKILLS ALSO REQUIRED: INTERNET NAVIGATION, ACCOUNTS RECEIVABLE, BILLING/COLLECTIONS, CASH HANDLING, CUSTOMER SERVICE, INSURANCE EXPERIENCE, COMPUTER KNOWLEDGE, ICD-9/CPT CODING, MEDICARE/MEDICAID, MEDICAL TERMINOLOGY
    
  
  

Requires high school diploma and three years experience in a clerical, accounting or customer service setting or an equivalent combination of education, training and experience.

• BILLINGS/COLLECTIONS - TEAM E
  • Full-time, Days, , 40hrs/week
    FINANCIAL COUNSELOR – This position reports to the Team E Billing Services Supervisor. Position works Surgery OR cases calling for authorizations and pre-determinations. May be called on to establish payment plans, collect payments and resolve billing questions for provided services. Communicates billing policy and procedures and third party information to staff and patients.
    SKILLS ALSO REQUIRED: CUSTOMER SERVICE, INSURANCE EXPERIENCE, PHYSICIAN BILLING, BILINGUAL- ENGLISH/SPANISH
    
  • Full-time, Days, 40hrs/week
    Financial Counselor - Interviews patients seen in clinic areas and assists with resolving billing questions for services provided by UNC P&A Physicians. Communicates third party information, UNC P&A billing procedures, and UNC P&A policies to the physicians and other employees. Coordinates Managed Care referrals and ensures that all patients referred from a clinic area to other specialty clinics have the required referral authorizations. Reviews patient charts to ensure proper and complete documentation. Collects payments from patients and establishes payment plans. Maintains activity logs, performs special projects, schedules and prepares miscellaneous reports for the clinic area and UNC P&A.
    SKILLS ALSO REQUIRED: BILLING/COLLECTIONS, CUSTOMER SERVICE, INSURANCE EXPERIENCE
    
  
  

Requires high school diploma and three years experience in a clerical, accounting or customer service setting or an equivalent combination of education, training and experience.

• OP HUB BASE/HOSPITAL REGIS
  • Full-time, Days, 40hrs/week
    Great customer service skills experience in Patient/family interactions. Computer knowledge,cash handling,data entry.
    SKILLS ALSO REQUIRED: BILINGUAL- ENGLISH/SPANISH, MEDICAL TERMINOLOGY
    
  
  

Requires high school diploma and three years experience in a clerical, accounting or customer service setting or an equivalent combination of education, training and experience.

• P&A CLINICAL BUSINESS SERVICES
  • Full-time, Days, , 40hrs/week
    Patient Representative - Responsibilities include resolution of billing problems and answering inquiries from patients, physicians and attorneys concerning delinquent accounts. The position processes adjustments to patient accounts and responds to patient related correspondence from multiple sources. Additional duties include corresponding with insurance carriers in all aspects of claim resolution.
    SKILLS ALSO REQUIRED: BILLING/COLLECTIONS, INTERNET NAVIGATION, HOSPITAL/HEALTHCARE EXPERIENCE, MS OUTLOOK, SMS, INSURANCE EXPERIENCE, ANALYTICAL SKILLS, CUSTOMER SERVICE, MAIL SORTING, THIRD PARTY BILLING, PHYSICIAN BILLING
    
  
  
• PATIENT ACCOUNTING
  • Full-time, Days, 8:00am-5:00pm
    Ideal candidate must have experience with insurance eligibility and benefits verification for governmental payers, workers compensation, and Medicare advantage plan. In addition, process management for automated bill holds ensuring criteria is met for insurance billing prior to submission of the claim. Candidate must have basic to intermediate Excel proficiency. This position reports directly to the Billing Manager.
    SKILLS ALSO REQUIRED: CUSTOMER SERVICE, INSURANCE EXPERIENCE, MS EXCEL, UB-04
    
  • Full-time, Days, 40hrs/week
    This position is a member of the Medicare Follow Up and Reimbursement Team. The ideal candidate will have a good working knowledge in areas such as, but not limited to, CMS billing and follow up policies and procedures, Part A and B Medicare benefits and patient responsibilities, COB issues, DME and hands on experience with FISS/MedA/HIQA is a plus. Applicant must be able to learn and navigate multiple computer systems, be able to communicate effectively both in person and by telephone and be a team orientated individual.
    SKILLS ALSO REQUIRED: BILLING/COLLECTIONS, INSURANCE EXPERIENCE, MEDICARE/MEDICAID, MS EXCEL, MS WORD, MEDICAL TERMINOLOGY, ICD-9/CPT CODING, CUSTOMER SERVICE
    
  • Full-time, Days, 40hrs/week
    This position reports to the Manager of Special Billing and will be responsible for Medicaid In-patient Follow-up. Candidate must have experience in hospital billing, working knowledge of Medicaid preferred. The successful applicant mustbe able to multi-task and demonstrate the ability to work in a team environment. Candidate must possess excellent analytical, communication and interpersonal skills.
    SKILLS ALSO REQUIRED: BILLING/COLLECTIONS, COMPUTER KNOWLEDGE, INSURANCE EXPERIENCE, MEDICARE/MEDICAID, HOSPITAL/HEALTHCARE EXPERIENCE
    
  • Full-time, Days, 40hrs/week
    This position reports to the Supervisor of Third Party Billing and is responsible for the daily submission of Blue Cross primary claims. Understanding of Blue Cross claims processing procedures is preferred. Ability to ensure accurate claims data by working provider and payor level edits within claims editing module. Ideal candidate should be organized, motivated to take initiative, detail oriented and have the ability to effectively prioritize responsibilities to ensure accuracy and completion of work on a daily basis.
    SKILLS ALSO REQUIRED: DATA ENTRY, ICD-9/CPT CODING, MS EXCEL, THIRD PARTY BILLING, UB-04
    
  • Full-time, Days, 40hrs/week
    This position reports directly to the Manager of Non-Gov't Follow-up Team. Applicant must demonstrate experience and knowledge with the handling of all Non-Gov't Managed Care and/or HMO payer reimbursement and/or appeal guidelines. Payers include Aetna, BCBS, Cigna, and United Heathcare. This position requires excellent oral and written communication skills along with strong interpersonal skills. The successful candidate will have the ability to manage multiple tasks and work independently.
    SKILLS ALSO REQUIRED: ANALYTICAL SKILLS, CUSTOMER SERVICE, INSURANCE EXPERIENCE, MS OUTLOOK, WRITTEN COMMUNICATION SKILLS
    
  
  
• PRE-ARRIVAL UNIT
  • Full-time, Rotating, 40hrs/week
    This position reports to the supervisor of the Pre-Arrival Unit and is responsible for verifying insurance and obtaining precertifications and authorizations for both scheduled and unscheduled encounters. Requires the analysis of insurance and demographic information to determine the appropriate actions necessary to obtain payment for services. Requires the contacting of carriers, patients, and employers via telephone or system notification. This scheduled hours for this position will be Wednesday through Friday 12-8:30pm and Saturday and Sunday from 8-4:30pm. Or, this positions hours will be 4 ten hour days to cover evening and weekends.
    SKILLS ALSO REQUIRED: COMPUTER KNOWLEDGE, INSURANCE EXPERIENCE, CUSTOMER SERVICE, DATA ENTRY, MEDICAL TERMINOLOGY
    
  • Full-time, Days, 40hrs/week
    The ideal candidate must have experience with diagnostic testing. The position responsibilities include verifying insurance and obtaining referrals/authorizations for both scheduled and unscheduled patient encounters. In addition, the position requires the analysis of insurance and demographic information to determine the appropriate actions necessary to obtain payment for services; requires contacting the patients, clinic staff, physicians and insurance payors via telephone or online websites.
    SKILLS ALSO REQUIRED: COMPUTER KNOWLEDGE, CUSTOMER SERVICE, DATA ENTRY, INSURANCE EXPERIENCE, MEDICAL TERMINOLOGY
    
  • Full-time, Days, 40hrs/week
    The ideal candidate must have experience with diagnostic testing. The position responsibilities include verifying insurance and obtaining referrals/authorizations for both scheduled and unscheduled patient encounters. In addition, the position requires the analysis of insurance and demographic information to determine the appropriate actions necessary to obtain payment for services; requires contacting the patients, clinic staff, physicians and insurance payors via telephone or online websites
    SKILLS ALSO REQUIRED: COMPUTER KNOWLEDGE, CUSTOMER SERVICE, DATA ENTRY, INSURANCE EXPERIENCE, MEDICAL TERMINOLOGY
    
  
  

Requires high school diploma and three years experience in a clerical, accounting or customer service setting or an equivalent combination of education, training and experience.

• PRE-ARRIVAL UNIT
  • Full-time, Days, Rotating, 40hrs/week
    This position reports to the supervisor of the Pre-Arrival Unit and is responsible for verifying insurance and obtaining precertifications and authorizations for both scheduled and unscheduled encounters. Requires the analysis of insurance and demographic informtaion to determine the appropriate actions necessary to obtain payment for services. Requires the contacting of carriers, patients, and employers via telephone or system notification. This position scheduled hours will be Wed through Fri 12-8:30pm and Saturday and Sunday from 8-4:30pm.
    SKILLS ALSO REQUIRED: COMPUTER KNOWLEDGE, INSURANCE EXPERIENCE, CUSTOMER SERVICE, MEDICAL TERMINOLOGY, DATA ENTRY
    
  
  
• SOM AMB CARE-ACC OPHTHAL
  • (P) Full-time, Days, , 40hrs/week
    INTERNAL APPLICANTS ONLY. This position is responsible for surgery scheduling, confirming insurance eligibility, authorizations/precerts, and cash collections. This position must collaborate with departmental physicians as well as other internal physicians to coordinate and schedule combined cases. Exceptional customer service skills and attention to detail is a must. This position reports to the co-clinic managers. Required systems are ORCA, CPM, GE, A2k, WebCIS and EMR.
    SKILLS ALSO REQUIRED: ANALYTICAL SKILLS, ANATOMY, CPM, CASH HANDLING, COMPUTER KNOWLEDGE, CUSTOMER SERVICE, ICD-9/CPT CODING, INSURANCE EXPERIENCE, MS EXCEL, MS OUTLOOK, MS WORD, MEDICAL TERMINOLOGY, SMS, SCHEDULING APPOINTMENTS, THIRD PARTY BILLING
    
  
  

Requires high school diploma and three years experience in a clerical, accounting or customer service setting or an equivalent combination of education, training and experience.

• SOM AMB CARE-ACC SURGERY
  • Full-time, Days, 40hrs/week
    FINANCIAL COUNSELOR – This position reports to the Team E Billing Services Supervisor. Position works Surgery OR cases calling for authorizations and pre-determinations. May be called on to establish payment plans, collect payments and resolve billing questions for provided services. Communicates billing policy and procedures and third party information to staff and patients.
    
  
  

Requires high school diploma and four years of responsible secretarial or clerical/administrative/office management experience for a director, vice-president or president of an organization; or an equivalent combination of education and experience.

SKILLS REQUIRED: MAIL SORTING, WORD PROCESSING, MS OUTLOOK, PRESENTATION SKILLS, MS POWERPOINT, KEYBOARDING, COMPUTER KNOWLEDGE, WRITTEN COMMUNICATION SKILLS, MS EXCEL, MS WORD

• P&A DIRECTORS OFFICE
  • Full-time, Days, 40hrs/week
    Assistant to the Chief Operating Officer, UNC Physicians and Associates. Understands the critical role of this position in the administration of UNC HealthCare System business. This position requires the ability to build the interpersonal and collegial working relationships as significant public interaction is required in coordinating and communicating important and often sensitive/confidential information to and with physicians, hospital and medical center directors and administrators, consultants, patients and others. The individual must be able to make prudent decisions about requests that could be fulfilled by another individual, and also know what staff members within the organization are best equipped to respond to the specific request at hand. Coordinates the activities, effectively schedules, and manages the complex calendar of the COO through the scheduling of meetings, appointments and travel. Composes correspondence and distributes materials as appropriate for communication with committee members, administrative assistants and other internal and external contacts.
    
  
  

Requires Bachelor's degree and four years of work in volunteer services which has provided the required skills and abilities, or an equivalent combination of education, training and related experience.

SKILLS REQUIRED: RECRUITMENT, TRAINING, ADULT EDUCATION, REPORT PREPARATION, MS POWERPOINT, DIRECT PATIENT/FAMILY INTERACTION, INTERVIEWING, MS EXCEL

• VOLUNTEER SERVICES
  • Full-time, Days, 40hrs/week
    The Volunteer Services Department is looking for a Volunteer Services Coordinator to recruit, train and orient volunteers for the Hospital. The position requires good organizational, and communication skills. Prefer previous experience in volunteer management, teaching, nursing or medical social work. The selected candidate will help develop new volunteer programs for the NCCH and continuing education for the volunteers.